If your Arris modem flashing blue and green, it typically indicates that the modem is in the process of connecting to the internet or undergoing a firmware update. When the receive light on an Arris modem is blinking blue or green, it typically indicates a problem with the connection or cables. Here’s what you can do to troubleshoot the issue:
1. Wait for the process to complete
Sometimes, the modem may take a few minutes to establish a connection or finish updating its firmware. Allow it some time to complete the process and see if the lights stabilize.
2. Restart the modem
Try power cycling the modem by unplugging its power adapter from the electrical outlet, waiting for about 10 seconds, and then plugging it back in. Allow the modem a few minutes to boot up and establish a connection.
3. Check cable connections
Ensure that all cables, including the Ethernet, coaxial cable and USB cables, are securely connected to the appropriate ports on both the modem and the connected devices (computer, router, etc.). Make sure they are not loose or damaged.
4. Verify the coaxial cable
If you’re using a coaxial cable for your internet connection, check if it’s properly connected to the cable outlet on the wall and the modem. Consider tightening any loose connections or replacing the coaxial cable if it appears damaged.
5. Check Ethernet cables
If you’re using an Ethernet connection, ensure that the cables are securely connected to both the modem and the device. Try using a different Ethernet cable to rule out any potential cable issues.
6. Power cycle the modem
Try power cycling your Arris modem by unplugging its power adapter from the electrical outlet, waiting for about 30 seconds, and then plugging it back in. This action can often resolve temporary glitches and help the modem establish a stable connection.
7. Factory reset the modem
If the flashing lights persist, you can perform a factory reset on the modem. Locate the reset button (usually at the back of the modem) and press and hold it for about 15 seconds using a paperclip or a similar object. This action will restore the modem to its default settings. Keep in mind that performing a factory reset will erase any customized settings you may have configured, so you’ll need to set them up again afterward.
8. Test with a different device
If possible, connect a different device (e.g., a computer or laptop) directly to the modem using an Ethernet cable. This will help determine if the issue lies with the modem or the original device you were using.
9. Contact your ISP or Arris support
Remember, the behavior of lights can vary depending on the specific model of your Arris modem, so it’s always a good idea to consult the user manual or documentation provided by Arris for more detailed information on interpreting the LED indicators.
Remember that these troubleshooting steps are general guidelines, and the specific steps or colors for your Arris modem may vary slightly. Consult the user manual or contact Arris customer support for more accurate information and guidance related to your modem model.